Closeforce AI Privacy Policy

Personal Information: When you create an account, we collect your name, email address, company information, and billing details.

Usage Data: We collect information about how you use our service, including features accessed, time spent, and interaction patterns.

Lead Data: Information about leads you generate or import, including contact details and company information.

Technical Data: IP addresses, browser type, device information, and other technical identifiers.

Communication Data: Records of your communications with our support team and feedback you provide.

Service Delivery: To provide, maintain, and improve our lead generation services.

Personalization: To customize your experience and provide relevant lead recommendations.

Communication: To send you service updates, newsletters, and respond to your inquiries.

Analytics: To understand usage patterns and improve our AI algorithms.

Security: To detect and prevent fraud, abuse, and security threats.

Legal Compliance: To comply with applicable laws and regulations.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Service Providers: We may share data with trusted third-party service providers who assist us in operating our platform (e.g., payment processors, cloud hosting).

Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Lead Data: The leads you generate remain your property and are not shared with other users or third parties.

Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols.

Access Controls: We implement strict access controls and authentication measures to protect your data.

Regular Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.

Employee Training: Our employees receive regular training on data protection and privacy best practices.

Incident Response: We have comprehensive incident response procedures to address any security breaches promptly.

Account Data: We retain your account information for as long as your account is active or as needed to provide services.

Lead Data: Lead data is retained according to your subscription plan and data retention settings.

Usage Data: Usage and analytics data may be retained for up to 2 years for service improvement purposes.

Communication Data: Support communications are retained for up to 3 years.

Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes.

Access: You can request access to your personal information and receive a copy of the data we hold about you.

Correction: You can update or correct your personal information through your account settings or by contacting us.

Deletion: You can request deletion of your personal information, subject to certain legal and contractual limitations.

Portability: You can request a copy of your data in a structured, machine-readable format.

Objection: You can object to certain types of data processing, such as direct marketing.

Consent Withdrawal: Where processing is based on consent, you can withdraw your consent at any time.

Legal Basis: We process personal data based on legitimate interests, contract performance, or consent.

Data Subject Rights: EU residents have additional rights under GDPR, including the right to be forgotten and data portability.

Data Protection Officer: We have appointed a Data Protection Officer to oversee compliance with GDPR.

Data Transfers: Any transfers of data outside the EU are protected by appropriate safeguards.

Breach Notification: We will notify relevant authorities and affected individuals of any data breaches as required by law.

Essential Cookies: We use cookies that are necessary for the operation of our service.

Analytics Cookies: We use cookies to understand how you use our service and improve performance.

Marketing Cookies: We may use cookies for marketing purposes, subject to your consent.

Third-Party Cookies: Some third-party services we use may set their own cookies.

Cookie Control: You can control cookie settings through your browser preferences.

Global Service: Our service operates globally and may involve transferring data across borders.

Adequate Protection: We ensure appropriate safeguards are in place for international data transfers.

Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses for data transfers.

Data Localization: Where required by law, we store data in specific geographic locations.

Third-Party Compliance: We verify that our international partners meet appropriate data protection standards.

Age Restriction: Our service is not intended for children under 16 years of age.

No Collection: We do not knowingly collect personal information from children under 16.

Parental Rights: If we become aware that we have collected information from a child, we will delete it promptly.

Parental Consent: Parents can contact us to review, update, or delete their child's information.

Educational Use: Special provisions may apply for educational institutions using our service.